All so true Marjan!! Love the illustrations too as they really capture the emotions. And don't those emotions just rage when you can't get the support you need. Or when you watch 10 Youtube videos that don't work because you have a slightly different model and the thing they tell you to click doesn't exist on your version. And then you cannot find a support number. It wastes so much time. The only saving grace is that sometimes, just sometimes, you find a wonderful support person who knows exactly how to solve your problem and then you can bow down to the tech gods and goddesses and be grateful and rejoice in doing that job that only takes 5 minutes when the tech is working properly.
Oh ya. And it's not just YouTube videos from helpful people who are not connected to the products. It's also the product documentation that's often out-of-date, or covers multiple models and doesn't tell you which applies to which. And which model you have is almost always a mystery unless you keep the receipts. For some reason unfathomable to me, clearly mentioning the model on the product itself seems "not done."
All so true Marjan!! Love the illustrations too as they really capture the emotions. And don't those emotions just rage when you can't get the support you need. Or when you watch 10 Youtube videos that don't work because you have a slightly different model and the thing they tell you to click doesn't exist on your version. And then you cannot find a support number. It wastes so much time. The only saving grace is that sometimes, just sometimes, you find a wonderful support person who knows exactly how to solve your problem and then you can bow down to the tech gods and goddesses and be grateful and rejoice in doing that job that only takes 5 minutes when the tech is working properly.
Oh ya. And it's not just YouTube videos from helpful people who are not connected to the products. It's also the product documentation that's often out-of-date, or covers multiple models and doesn't tell you which applies to which. And which model you have is almost always a mystery unless you keep the receipts. For some reason unfathomable to me, clearly mentioning the model on the product itself seems "not done."