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Tom Pendergast's avatar

I’ll offer a contrarian response, but one that works for me. When I encounter behaviors that have the potential to upset me, I start from the perspective of: “It’s not about me.” I assume that they are dealing with something that makes communication difficult or uncomfortable, and I just don’t assume that it’s anything I’ve done.

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Marjan Venema's avatar

Yes, I do too. And it works for me as well. But it's my second response. The first is always the Pavlovian "what's going on here?". I wonder about that even if I do not assume it's something I did. Also it's not about when people just go silent, but when they do after having said/promising to get back to me. It's about someone's reliability - doing what you said you'd do.

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Sarah Priscilla's avatar

I also generally like to give/receive updates, even when they’re inconsequential. I have noticed that some people don’t like them, though, or at least seem surprised (or don’t reply) when I give a “no news” update.

Anyway, I hope you’re not feeling frustrated about a particular situation!

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Marjan Venema's avatar

Oh, and yes, as you say, personal preferences play a role here too! So, like with anything, get to know the (communication) preferences of the people you interact with. As a business I'd err on the side of giving too much info initially and adjust when I get to know a client better.

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Sarah Priscilla's avatar

I’m completely with you on this!

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Marjan Venema's avatar

Hey Sarah. Oh, the post was triggered by some situation, but I can already no longer remember what it was 😂

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